Orders:
1. Q: What types of leather do you use for your bags?
A: We use high-quality, genuine leather for all our bags. This includes full-grain, top-grain, and suede leather, sourced from reputable tanneries.
2. Q: How do I care for my leather bag?
A: Proper care involves keeping it away from direct sunlight and moisture, using a leather conditioner periodically, and storing it in a cool, dry place when not in use. More detailed care instructions can be found on our care guide page.
3. Q: Are your bags handmade?
A: Yes, all our bags are meticulously crafted by skilled artisans. Each bag is made with attention to detail and a passion for quality..
4. Q: Can I request a custom design or size for a bag?
A: At this time, we don't offer custom designs. However, we do offer a variety of sizes and styles to choose from on our website.
Shipping & Returns:
Q1: How long does it take for my order to be processed and shipped?
A1: We typically process orders within 10-15 business days. Once your order is shipped, you'll receive a confirmation email with tracking information.
Q2: What are the shipping options available?
A2: We offer standard and expedited shipping options. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
Q3: Do you offer international shipping?
A3: Yes, we do offer international shipping. Please note that shipping times may vary depending on the destination.
Q4:How much does shipping cost?
A4: Shipping costs are calculated based on your location and the chosen shipping method. You can view the exact shipping cost during the checkout process.
Q5: What if I need to change my shipping address after placing an order?
A5: If you need to change your shipping address, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.
Payment:
Q1: What payment methods do you accept?
A1: We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Q2: Is it safe to make a payment on your website?
A2: Yes, absolutely. We use secure encryption protocols to ensure all transactions are safe and secure. Your personal and financial information is protected.
Q4: Do you offer any discounts or promotional codes?
A4: We occasionally offer discounts and promotions. Make sure to sign up for our newsletter or follow us on social media to stay updated on any ongoing offers.
